Contact information

At Luckins, we prioritize our customers' shopping experience and are committed to providing transparent and reliable support. Whether you have a question about our products, need assistance with an order, or have feedback to share, our team is here to help.

Business Information

• Brand Name: Luckins
• Legal Entity Name: METALLINK SOLUTIONS PTY LTD
• Australian Company Number (ACN): 697 269 462
• Director in Charge: Greg Lock
• Registered State: Queensland, Australia

Customer Support Channels

• Email: support@luckins.shop
• We aim to respond to all inquiries within 24 hours during business days.
• Phone: +61 457 323 978
• International calling rates may apply depending on your service provider.
• Business Address: Unit 5006, 5 Parkland Bvd, Brisbane City, QLD 4000, Australia

Operating Hours

• Monday to Friday: 9:00 AM – 5:00 PM (AEST - Australian Eastern Standard Time)
• Saturday & Sunday: Closed
• Public Holidays: Closed